Call Center: +39 045 627 07 99
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OF LAKE GARDA
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Booking guide

» online booking
» telephone booking
» hotel services
» children and reductions
» cancellations

Introduction

GardaPass Booking is a free service exclusive to the Hoteliers Association - Lake Garda, with the security and practicality offered by our booking centre, which allows you to book a holiday or business trip at 300 hotels and residences on Lake Garda.

To book on-line you need only give the details of the credit card “as guarantee” and you will receive directly a voucher to be presented on your arrival at the hotel. Everything avoiding wasting unnecessary time and from the comfort of your own home… and you will be all set to depart for the Riviera degli Olivi on Lake Garda.

The range of accommodation offered on the Riviera degli Olivi on Lake Garda is extensive and highly appreciated. Most of the hotels, residences and flats from the most refined and exclusive to the more economical, are small or medium-sized and family-run. They are equipped with services and facilities appropriate to their class and are capable of satisfying the requirements of every kind of clientele. In any event you can always count on the traditional friendly welcome of hotel owners on Lake Garda.

To book via Internet you need only to make a search and click directly on SEARCH.

To book by telephone you need only to call the multilingual telephonists at our call centre at the phone number (+39) 045 6270799.

Booking On-Line

The GardaPass system, advanced and reliable, allows direct on-line booking of your accommodation at one of the many accommodation facilities available through the site, 24 hours a day.

Each hotel, residence and flat is presented with an information sheet which gives a description of the hotel, the category, location, prices and services available.

The computer system automatically calculates the total price for the stay, bearing in mind the number of persons, the length of the stay, the board arrangements requested and any reductions and supplements. You need only choose the accommodation which most appeals to you and insert the data required.

At the time of the on-line booking the client must insert his credit card data as guarantee. The inserted personal details and credit card data are protected by the Digital Certificate VerySign SSL (Secure Socket Layer) at 128 bit. The reservation is confirmed at the receiving of the voucher by e-mail from GardaPass. The total amount of the accommodation must be paid in situ before departure. For “non-refundable” rooms the total price of the booking will be charged on the day of booking and will not be refunded. On the voucher, which must be presented on arrival at the hotel, are indicated the accommodation and board arrangements foreseen together with the relative prices, a plan of the location and the information necessary to contact the accommodation facility booked.

At the departure must be paid all extras, other services requested on the spot or anything not specifically indicated in the voucher. The total price does not include the city tax imposed by the city. Where it is requested, it must be paid from the client directly to the hotel. In any event you can always count on the telephone assistance and suggestions of the multilingual telephonists at our call centre: (+39) 045 6270799.

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Telephone Booking

Calling the number (+39) 045 6270799 you can book your stay at one of our 300 Hotel, Residence or flats, with all the security and assistance of our multilingual telephonists of the Call Centre, which is open all year round from Monday to Saturday. On the basis of your requests and preferences our telephonists will help you to find the required accommodation.

At the time of the booking the client must communicate his credit card data as guarantee. The inserted personal details and credit card data are protected by the Digital Certificate Very Sign SSL (Secure Socket Layer) at 128 bit. After just a few minutes the client will receive via e-mail from GardaPass the booking voucher, which must be presented at the hotel on arrival.

In the voucher are indicated the accommodation and board arrangements foreseen, together with the relative prices, a plan of the location and the information necessary to contact the accommodation facility booked. The total amount of the accommodation as well as any extras, other services requested on the spot or anything not specifically indicated in the voucher must be paid in situ before departure. The total price does not include the city tax imposed by the city. Where it is requested, it must be paid from the client directly to the hotel. Any requests must be specified at the moment of booking.

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Hotel Services

The official classification is assigned by the provincial Tourist Office. Hotels are awarded from 1 to 5S stars, while residences and apartments are assigned to categories from IV to II, on the basis of the general quality of the buildings, facilities and services provided.

Double rooms: these are normally with two separate twin beds or double bed
Three-bedded room: these are normally double rooms with an extra bed
Four-bedded rooms: these are normally double rooms with two extra beds and hence they may be less spacious
Single rooms: these are relatively rare and a price supplement is usually requested

In general the rooms are made available to guests after 2 p.m. on the day of arrival and must be left free by 10.30 a.m. on the day of departure.

Board: bed and breakfast accommodation includes only breakfast; half-board accommodation includes breakfast and one other meal (usually the evening meal); full-board accommodation includes breakfast, lunch and dinner. Drinks are excluded in half and full-board accommodation. Some hotel facilities offer programmes of entertainment and shows.The activities and the use of services such as beach services, swimming-pool, television, telephone, safe, mini-bar, air-conditioning etc. may be enjoyed according to the indications of the information sheet for the individual accommodation facilities.

All the services and extras, if requested, together with drinks consumed, must be paid for in situ. Payment may be made in cash or by credit card, where these are accepted.

City tax: The total price does not include the city tax imposed by the city. Where it is requested, it must be paid from the client directly to the hotel.

PLEASE NOTE: All the prices published in the site are in €.

The description and the prices of hotel services have been supplied to us by the hotels themselves. GardaPass Booking shall not be held responsible by the client for any breach on the part of the hotel or residence which received the booking, in terms of the adequacy of the accommodation or the failure to supply the services agreed, in whole or in part.

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Children and Reductions

Children under the age of 12 at the time of the stay are usually entitled to special reductions, calculated automatically by the computer system. Discounts for children, together with any discounts for the 3rd and 4th bed, are referred to accommodation in a room with 2 persons paying the full rate. Cots and meals for babies, if requested, must be paid for in situ.

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Cancellations

The conditions of cancellation of each hotel are shown on the “Insert data” screen at the “cancellation policy” link, and are also shown at the bottom of the booking voucher.
You can cancel or change your booking by sending an email giving the reason for cancellation to info@gardapass.com and for information also to the booked Hotel.
For telephone bookings guaranteed by credit card, in the event of annulment or no show the cancellation conditions given on the voucher will apply. Any deposit already paid will constitute partial or total payment of the aforesaid penalties.

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LAKE GARDA HOTEL OFFERS

GardaPass is a free booking service of the Hoteliers Association Federalberghi Garda Veneto - convenient, easy, safe – to book on-line or with our call center among 300 associated Hotels and Residences of Lake Garda - Olives Riviera. Our team is glad to help you find accommodation for conferences, meetings, groups etc.

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